Return/exchange policy
Refund and Exchanges
Customers MUST contact our customer services via our website at Angel@urbanstylzunlimited.com within 7 business days from the date of delivery.
Our return address can be obtained from contacting our customer services. In returning your merchandise, you are required to obtain a tracking number from the shipping agent and provide us with this information. Any returns without a tracking number or requests made past the expiration period; unfortunately, will not be honored.
Refunds : Additionally, a mandatory 15% administrative charge will be deducted on the netted amount on all returned items. Refunds may only be issued in the same form as payment.
Exchanges : Customers are required to contact our customer services to request for an "Exchange Reference Number"within 7 days of the delivered date. Please ensure that the product is in the same condition as it was delivered to you. All returned/exchanged items that are not in the same condition as it was delivered Will Not be exchanged or refunded
UNACCEPTABLE REASONS for a refund or exchange may encompass, but is not limited to, the following:
Color(s) of the merchandise are darker/lighter than displayed
Merchandise had minor color differences from the picture
Merchandise does not fit (i.e. due in part of error by the customer)
Merchandise does not fit (i.e. after processing of next half-size)
Damaged or used merchandise after usage by the customer
Damaged merchandise incurred during the course of delivery (refer to Product Availability)
Easy-to-follow instructions for returning merchandise will be provided by a customer services support staff after receiving your contact information. However, in order to avoid such a stage, clients are advised to clarify unclear issues before placing any orders. Please ask any questions you may have before ordering to prevent any potential problems. Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.